Return & Refund Policy

At 1stPills, we are committed to providing clear and transparent information about our order processing, shipping, returns, and refunds. We encourage all customers to review this policy before placing an order to understand how orders are processed and how shipping and refund requests are handled.

Because we serve customers internationally, delivery times, customs procedures, and other shipping conditions may vary depending on the destination country.

1. Order Confirmation

Once you place an order through 1stPills, you will receive an order confirmation email containing the details of your purchase, which may include:

• Product name and description.
• Product strength or specification, where applicable.
• Quantity ordered.
• Product price.
• Applicable shipping charges.
• Total order amount.

Customers should carefully review their order confirmation and contact our customer support team as soon as possible if any information appears to be incorrect.

Once payment has been successfully processed, a confirmation or payment receipt may be sent to the email address provided during checkout.

If a product becomes unavailable after an order has been placed, we may contact the customer regarding the affected item. Where an item cannot be fulfilled, the applicable amount may be refunded or adjusted accordingly.

2. Order Processing & Dispatch

After an order has been confirmed and payment has been successfully received, our fulfillment team will begin preparing the package for shipment.

Orders are generally processed and dispatched within 24–48 hours, subject to product availability, payment verification, weekends, holidays, and other operational circumstances.

Orders placed on weekends or public holidays may be processed on the next available business day.

Once your order has been dispatched, we will provide shipment information by email where available.

The shipping confirmation may include:

• Your invoice or order number.
• Shipment tracking number.
• Instructions for tracking your package online.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify your:

• Full name.
• House or building number.
• Street address.
• City and postal/ZIP code.
• State or province.
• Country.
• Contact information, where required.

Once an order has been dispatched, the shipping address generally cannot be changed by 1stPills.

If an incorrect or incomplete address is provided and the package cannot be delivered, any resulting delay, return, additional shipping charge, or loss may be the responsibility of the customer.

4. International Customs

Orders shipped internationally may be subject to inspection, customs clearance, import requirements, or other procedures imposed by the destination country’s authorities.

Customs authorities may inspect packages and documentation in accordance with applicable laws and regulations.

Customs processing times vary significantly between countries and individual shipments. Although many packages clear customs without significant delay, circumstances outside our control may result in longer processing times.

1stPills does not control the decisions, procedures, regulations, or processing times of customs authorities and cannot guarantee a specific customs-clearance timeframe.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

5. Delivery Times & Shipping Charges

1stPills aims to provide clear shipping charges during the checkout process.

Our standard international shipping fee is USD $20. Orders with a merchandise value above USD $199 may qualify for free standard shipping, unless otherwise stated at checkout.

The estimated international delivery timeframe is generally 12–15 business days after dispatch.

Delivery estimates are not guaranteed and may be affected by:

• Customs inspections or clearance.
• Weather conditions.
• Natural disasters.
• Postal or courier delays.
• Public holidays.
• Postal str