Terms & Conditions

At 1stPills, we are committed to providing our customers with a safe, transparent, and convenient online shopping experience. Please read the following terms carefully before placing an order.

1stPills and its employees shall not be held liable for any medical, financial, or other consequences arising from the purchase or use of any product purchased through our website.
Customers are strongly advised to consult a General Physician or qualified healthcare professional before purchasing or using any medicine available through 1stPills. Customers should provide their healthcare professional with complete and accurate information about their medical history, existing medications, allergies, and other relevant conditions to help determine the most appropriate treatment.
Product images displayed on our website are for illustrative and reference purposes only. The actual product, packaging, color, appearance, or labeling may vary from the images shown online.
All prices displayed on the website are listed in United States Dollars (USD) unless otherwise stated.
Product prices may change from time to time at the discretion of 1stPills without prior notice.
1stPills reserves the right to cancel, reject, or refuse any order at its discretion, including after an order has been placed. If an order is cancelled by 1stPills after payment has been received, the applicable amount will be refunded to the customer.
Product descriptions and information provided on the website are intended for general informational purposes only and should not be considered medical advice, diagnosis, or treatment recommendations.
Customers should consult a qualified healthcare professional before purchasing or using any medicine or healthcare product available through the website.

Privacy & Confidentiality

At 1stPills, we respect the privacy and confidentiality of our customers. We collect and use personal information only as necessary to process orders, provide services, communicate with customers, and improve the overall shopping experience.

Customers may create an account using their name and email address. Depending on the information required to complete an order, an account may contain details such as the customer’s shipping address and selected payment information.

When creating an account, customers may be required to verify their email address through a confirmation email sent to the registered email address.

We take reasonable measures to protect customer information and prevent unauthorized access, disclosure, alteration, or misuse.

Security

At 1stPills, customer security is a priority. Personal information submitted through our website is protected using industry-standard security measures, including SSL/TLS encryption during transmission.

Payment transactions are processed through secure payment systems. 1stPills does not intentionally store complete payment-card information on its website servers when such information is handled directly by our third-party payment service providers.

While we take reasonable steps to protect customer information, no online transmission or electronic storage system can be guaranteed to be completely secure.

Feedback & Comments

1stPills provides customers with the opportunity to submit feedback, reviews, and comments regarding products and their experience with our website.

We value customer feedback and may use submitted comments to improve our products, services, and customer experience.

Customers may also contact us regarding questions, concerns, or our website policies. We aim to respond to customer inquiries within a reasonable timeframe.

Shipping Policy

A shipping fee may apply to every order placed through 1stPills. Shipping charges may vary depending on factors such as the destination, package weight, shipping method, and applicable carrier charges.

Orders are generally processed and dispatched within 2 business days, subject to product availability, payment verification, and other applicable requirements.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, weather, holidays, and other circumstances beyond our control.

Customers should consider the estimated delivery timeframe when placing an order.

Shipping Rates & Delivery

Shipping rates and any applicable customs-related charges may change from time to time.

Orders may be delivered to residential addresses, PO Boxes, or other eligible delivery addresses depending on the destination and shipping carrier’s requirements.

Deliveries to military addresses or locations subject to special postal handling may require additional processing time.

The shipping address provided during checkout is the address to which the order will be shipped. Customers are responsible for ensuring that the shipping information provided is complete and accurate.

Shipping Address

The shipping address entered during the checkout process will be used for order delivery.

Customers should carefully review their shipping information before completing an order. If an address needs to be changed, the customer should contact 1stPills as soon as possible.

Once an order has been dispatched, changes to the shipping address may not be possible. Any additional costs or delays resulting from an incorrect or incomplete address may be the responsibility of the customer.

Product Information

The medicines and healthcare products available through 1stPills are described on the respective product pages.

Product information, including descriptions, specifications, images, and usage information, is provided for general informational purposes and may vary between products or manufacturers.

Customers should consult a qualified healthcare professional before purchasing or using any medicine.

Customs & Delivery Delays

International orders may be subject to customs inspections, import restrictions, government regulations, or other procedures imposed by the destination country.

1stPills is not responsible for delays caused by customs authorities, government agencies, postal services, courier companies, or other circumstances outside our reasonable control.

If an order is significantly delayed or does not arrive, customers should contact 1stPills so that we can review the shipment and determine whether a reshipment or refund is applicable under our policies.

Customs Charges & Import Duties

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the government or customs authorities of the destination country.

Any such charges are the responsibility of the customer unless otherwise expressly stated by 1stPills.

Customs duties, taxes, and import charges are separate from the purchase price and shipping charges paid to 1stPills. Customers are responsible for complying with the import regulations applicable in their country.

1stPills does not control the amount of customs duties or taxes imposed by a destination country’s authorities and cannot guarantee that an order will be exempt from such charges.